Help & Support Center

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Choose your preferred way to reach us. Our team is ready to assist you with any questions or concerns.

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support@adoralk.com

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+94 72 484 9716

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Need Quick Answers?

Check out our FAQ section below for instant answers to common questions, or browse our helpful guides and safety tips.

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Frequently Asked Questions

Find quick answers to common questions

Click on the "Login" button in the top navigation, then select "Create Account". Fill in your details including name, email, and password. You'll receive a verification email to activate your account.

After logging in, click the "Post New Ad" button. Choose your category, add a title, description, price, and upload up to 10 photos. Select your preferred package (Basic, Standard, or Featured) and submit for review. Your ad will be live once approved.

We accept all major credit/debit cards, bank transfers, and mobile payment options. All transactions are processed securely through our payment gateway partners. Please ensure you upload a clear image of your payment slip when creating an ad.

Most ads are reviewed and approved within 4 hours. Featured and Standard package ads are prioritized and typically approved within 2 hours. You'll receive an email notification once your ad goes live.

Once an ad is approved, it cannot be edited. Please review all details carefully before submitting your ad.

Interested buyers can contact you through the contact form on your ad listing, or by calling the phone number you provided. Your email address remains private unless you choose to share it.

Your Safety Matters

Safety Tips

Stay safe while buying and selling on AdoraLK

Meet in Public Places

Always meet buyers/sellers in well-lit, public locations like shopping malls or cafes. Avoid meeting at private residences, especially for first meetings.

Verify Before Payment

Inspect items thoroughly before making payment. For high-value items, consider bringing a knowledgeable friend or expert to verify authenticity.

Beware of Scams

Never send money in advance or share sensitive personal information. Be cautious of deals that seem too good to be true - they usually are.

Trust Your Instincts

If something feels wrong or suspicious, trust your gut feeling. It's okay to walk away from a deal that makes you uncomfortable.

Keep Records

Keep all communication records, receipts, and transaction details. This documentation can be helpful if any disputes arise later.

Report Suspicious Activity

If you encounter suspicious listings or users, report them immediately. Help us maintain a safe marketplace for everyone.